Question for Hoe Hing Bicycle Shop

I am Hassanah Bi Mustafa. Please be kind to answer my Brunei Marketing Survey for bikes shops in Brunei..

1. What are the bike brand(s) you sell and what are the best selling(s)?
2. What accessories do you usually offer to customer who buys your bike? Does it have to match with the bikes brand?
3. What service(s) do you provide?
4. How long is the warranty and what does it conclude? What are the terms and conditions of the warranty?
5. How have your relation been with customer? Do you guys keep in touch or usually it is just Buy then Bye?
6. Who is your great competitor in Brunei?
7. What makes you stay strong? As in still holding on to this business.

I apologies if some questions are offensive and/or sensitive matter(s). This is just a survey of Bike Shop in Brunei Marketing.

I hope to hear a positive feedback from you soon! Thank You!